If you're experiencing issues with the app, don't worry! Here are some basic troubleshooting steps to help you resolve common problems.
📲 1. Check for Updates
Many issues can be resolved simply by updating the app. Make sure to check the App Store (iOS) or Google Play Store (Android) directly for any available updates. Keeping your app up to date ensures you have the latest features and bug fixes.
🛜 2. Check Your Network Connection
While Finch can be used offline, some features require an internet connection to function properly. If you're experiencing issues with:
- Gifting items
- Sending or receiving good vibes
- Adding friends
Make sure to double-check your network connection. Ensuring you’re connected will help these features work as expected.
☁️ 3. Backup Your Data
It can sometimes be tempting to uninstall/reinstall the app to fix a bug. Before making any significant changes, such as uninstalling the app, ensure that your data has been saved!
- Cloud Backups: Make sure you have Cloud Backups enabled to prevent data loss.
- Manual Backup: Create a manual backup file to preserve your data before reinstalling or making changes.
📧 4. Contact Support
If you still need assistance after following these steps, feel free to reach out to us through the "Report Issue" button in the app's settings. When contacting support, please include:
- A copy of your backup file
- Screenshots of the issue you're experiencing
Providing this information will help us assist you more effectively.
👩💻 We're Here to Help!
Your experience with Finch is important to us, and we’re committed to resolving any issues you may encounter as quickly as possible. Follow these steps, and don’t hesitate to reach out to us at support@befinch.com if you need further assistance!